Shipping and Returns
Shipping Policy
Please allow 1-2 business days for your order to process before it gets shipped.
We ship from Monday - Friday, with the exception of Australian public holidays. The cut-off time is 12pm Australian Eastern Standard Time (AEST) - orders placed after 12pm will be processed the next business day.
If there are any issues, we will notify you as soon as possible, to keep you up-to-date, every step of the way
**Please ensure to double check all the spelling of your personal details before confirming the order
COVID-19 Update from Sendle
Domestic Shipping Rates (Australia)
A$ 0 - $ 59.99 | A$ 6.95 Shipping Fee (Tracked) | 2 - 5 business days* |
A$ 60 - Above | FREE Shipping (Tracked) | 2 - 5 business days* |
Any amount | FREE Pickup - Waitara, NSW 2077 | - |
Return Policy
Customer satisfaction is our priority - in the unfortunate event that you are not completely satisfied or there's an issue with our products, we offer a 100% refund on your order.
Please email us at hello@sagematcha.com and we will carefully review your request for refund.