Shipping and Returns

Shipping Policy

Please allow 1-2 business days for your order to process before it gets shipped.

We ship from Monday - Friday, with the exception of Australian public holidays. The cut-off time is 12pm Australian Eastern Standard Time (AEST) - orders placed after 12pm will be processed the next business day.

If there are any issues, we will notify you as soon as possible, to keep you up-to-date, every step of the way

**Please ensure to double check all the spelling of your personal details before confirming the order

COVID-19 Update from Sendle 

Domestic Shipping Rates (Australia)

A$ 0  - $ 59.99	A$ 6.95 Shipping Fee (Tracked)	2 - 5 business days*
A$ 60 - Above	FREE Shipping (Tracked)	2 - 5 business days*
Any amount	FREE Pickup - Waitara, NSW 2077	-

 

Return Policy

Customer satisfaction is our priority - in the unfortunate event that you are not completely satisfied or there's an issue with our products, we offer a 100% refund on your order. 

Please email us at hello@sagematcha.com and we will carefully review your request for refund.